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<p>TIM Professional stores its call logging data in a standard Microsoft Access database file (<span class="keyword">calls.mdb</span>), located in the <span class="keyword"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPWNhbGxzfQ&amp;locale=en_GB&amp;version=2" data-macro-name="referencemacro" data-macro-parameters="Label=calls"> </span>folder of the main installation program.</p><h4>Backing Up - Block Copy</h4><p>To back up your call data without removing the calls from the database, it is sufficient to make a copy of the <span class="keyword">calls.mdb</span> file. Alternatively, you can back up your calls from the main interface, as described below:</p><ol><li>Select <span class="keyword">File</span> from the top-left menu bar and click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1TYXZlIGNvcHkgb2YgY2FsbCBkYXRhYmFzZSBhc30&amp;locale=en_GB&amp;version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Save copy of call database as"> option, as shown below:<span class="keyword"> </span><br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MTg5Mi9iYWNraW5nX3VwXzEucG5nfQ&amp;locale=en_GB&amp;version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7241892/backing_up_1.png"></li><li>A new window will appear, allowing you to choose the name of the file and the output location:<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MTg5Mi9iYWNraW5nX3VwXzIucG5nfQ&amp;locale=en_GB&amp;version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7241892/backing_up_2.png"></li><li>You will be asked whether you want to compress the database before saving the file. Compressing the database results in a slight speed degradation when the data is being imported back in the system; however, this is hardly noticeable with the specification of a modern PC.</li></ol><h4>Backing Up - Export</h4><p>To back up your call data by removing the calls from the database, you can export any selected data to a file, which can be imported back in the system at a later stage, if required.</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&amp;locale=en_GB&amp;version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>This type of backup can also be performed automatically for a predetermined period, using the <a class="confluence-link" href="/display/professional/Automatic+archiving" data-linked-resource-id="7241893" data-linked-resource-type="page" data-linked-resource-default-alias="Automatic archiving" data-base-url="http://localhost:8090">Automatic Archive</a> function.</p></td></tr></table><p class="keyword">To backup your data using the main interface, follow the steps below:</p><ol><li class="keyword">Select <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUZpbGV9&amp;locale=en_GB&amp;version=2" data-macro-name="referencemacro" data-macro-parameters="Label=File"> from the top-left menu bar and click on the <span class="keyword">Export Calls</span>  option, as shown below:<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD1odHRwOi8vZG9jcy50cmktbGluZS5jb206ODA5MC9kb3dubG9hZC9hdHRhY2htZW50cy83MjQxODkyL2JhY2tpbmdfdXBfMy5wbmd9&amp;locale=en_GB&amp;version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=http://docs.tri-line.com:8090/download/attachments/7241892/backing_up_3.png"></li><li>The following window will appear, asking you to select the date range of the calls you want to export:<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MTg5Mi9iYWNraW5nX3VwXzQucG5nfQ&amp;locale=en_GB&amp;version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7241892/backing_up_4.png"></li><li>Enter the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPXN0YXJ0fQ&amp;locale=en_GB&amp;version=2" data-macro-name="referencemacro" data-macro-parameters="Label=start"> and  <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPWVuZH0&amp;locale=en_GB&amp;version=2" data-macro-name="referencemacro" data-macro-parameters="Label=end"> dates in the respective boxes, then click on the  <span class="button">Export</span> button. If you want to export all calls from the database, select the <span class="keyword">All calls currently in database</span> option.</li></ol><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&amp;locale=en_GB&amp;version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>The calls made and received during the period you selected will be deleted from the database after being exported. The calls can be imported back in the system at a later stage, if required.</p></td></tr></table>