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<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N1bW1hcnlfbGlzdDpUYXNrMT1JbnRyb2R1Y3Rpb258VGFzazI9UnVubmluZyB0aGUgcmVwb3J0fFRhc2szPUNyZWF0aW5nIHRoZSByZXBvcnR8VGFzazQ9VGhlIHJlcG9ydCdzIHJlc3VsdHN9&locale=en_GB&version=2" data-macro-name="summary_list" data-macro-parameters="Task1=Introduction|Task2=Running the report|Task3=Creating the report|Task4=The report's results"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Introduction"></a></pre></td></tr></table><h1>Introduction</h1><p>The Custom report is the most flexible of all reports and allows a wide range of options and filtering criteria to be selected, enabling you to search for very specific phone calls. <span> </span></p><p><span><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MjExNS9jdXN0b21fcmVwb3J0XzQucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7242115/custom_report_4.png"></span></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Running the report"></a></pre></td></tr></table><h1>Running the report</h1><p><span>Access the <span class="reference">Reports</span> screen, select the <span class="reference">Custom Report</span> from the list and click on the <span class="button">Run now</span> button.</span></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MjExNS9jdXN0b21fcmVwb3J0XzEucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7242115/custom_report_1.png"></p><p><span>A new window will open, allowing you to configure the parameters of your report:</span></p><p><span><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MjExNS9jdXN0b21fcmVwb3J0XzIucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7242115/custom_report_2.png"></span></p><h4>Select a report period</h4><p>For each report, you must specify a time span that covers the calls you want the report to include.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQxOTcwL3JlcG9ydF9wZXJpb2QucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7241970/report_period.png"></p><p>There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Period</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Today</strong></td><td class="confluenceTd">The start and end dates are set to the current date. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td></tr><tr><td class="confluenceTd"><strong>Yesterday</strong></td><td class="confluenceTd">The start and end dates are set to the current date minus one day. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td></tr><tr><td class="confluenceTd"><strong>This week</strong></td><td class="confluenceTd">The start date is set to the first day (normally Monday) of the current week. The end date is set to the current day. The start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td></tr><tr><td class="confluenceTd"><strong>Last week</strong></td><td class="confluenceTd">The start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td></tr><tr><td class="confluenceTd"><strong>This month</strong></td><td class="confluenceTd">The start date is set to the first day of the current month. The end date is set to the current day. The start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td></tr><tr><td class="confluenceTd"><strong>Last month</strong></td><td class="confluenceTd">The start date for this period is set in three stages: The day is set to the first day of the month. The month is set to the previous month. The year is set to the current year, unless it is currently January, in which case, the previous year is used. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</td></tr><tr><td class="confluenceTd"><strong>This year</strong></td><td class="confluenceTd">The start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</td></tr><tr><td class="confluenceTd"><strong>All calls</strong></td><td class="confluenceTd">The start and end dates and times are set to the dates and times of the first and last call in the entire call database, respectively.</td></tr></tbody></table><p>In addition to the presets described above, it is possible to specify a custom reporting period by choosing <span class="keyword">Custom period</span> from the drop-down list and specifying your own <span class="reference">Start</span><span class="reference"> </span>and <span class="reference">End </span>dates, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQxOTcwL2N1c3RvbV9wZXJpb2QucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7241970/custom_period.png"></p><h4>Choose a site</h4><p>If your system is set up to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQxOTcwL2Nob29zZV9zaXRlLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7241970/choose_site.png"></p><h4>Select a type of call</h4><p>This option allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To report on a specific type of call, select it from the drop-down list:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQyMTE1L2NhbGxfdHlwZXNfY3VzdG9tX3JlcG9ydC5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7242115/call_types_custom_report.png"></p><h4>Specify an extension range</h4><p>You can choose to report on a single extension or a range of extensions, by entering the details in the box provided, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQxOTY3L2Nob29zZV9leHRlbnNpb24ucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7241967/choose_extension.png"></p><h4>Choose an extension group</h4><p>To monitor the call activity for a specific department, select the extension group you want to report on from the drop-down list. To report on all extension groups, select the blank line.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQxOTcwL2Nob29zZV9leHRlbnNpb25fZ3JvdXAucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7241970/choose_extension_group.png"></p><h4>Specify a trunk range</h4><p>To report on more than one trunk number, enter the trunk range in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPU51bWJlcn0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Number"> and <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUZyb219&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=From"> fields. To report on an individual trunk, enter the same trunk number in both fields.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQyMTE1L3RydW5rX3JhbmdlLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7242115/trunk_range.png"></p><h4>Choose a specific trunk group</h4><p>To run the report on a specific trunk group, select it from the drop-down list. To report on all trunks, select the blank line.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQxOTY3L3RydW5rX2dyb3VwLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7241967/trunk_group.png"></p><h4>Specify a partial dialled number</h4><p>To report on a specific dialled number, enter the partial or full number in the field provided. For example, to report on all mobile calls enter <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0wN30&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=07"> in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPURpYWxsZWQgbnVtYmVyfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Dialled number"> field, as shown below:<span class="keyword"><br /></span></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQyMTE1L3NwZWNpZnlfcGFydGlhbF9udW1iZXIucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7242115/specify_partial_number.png"></p><h4>Specify a named destination</h4><p>If you want to filter calls to a specific, known destination, type the full or partial name of the destination in the text box provided, e.g. enter <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1Mb25kb259&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=London"> to report on all calls to London, regardless of the number that was dialled.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQyMTE1L2Rlc3RpbmF0aW9uLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7242115/destination.png"></p><h4>Specify a call duration range</h4><p>To filter calls within a particular duration, enter the desired duration in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUZyb20gZHVyYXRpb259&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=From duration"> field in <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1oaDptbTpzc30&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=hh:mm:ss"> format.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQyMTE1L2NhbGxfZHVyYXRpb24ucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7242115/call_duration.png"></p><h4>Specify a response time range</h4><p>To monitor how quickly your incoming calls are answered, specify a response time range in the fields provided, in <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1oaDptbTpzc30&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=hh:mm:ss"> format.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQyMTE1L3Jlc3BvbnNlX3RpbWUucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7242115/response_time.png"></p><h4>Select a call cost range</h4><p>You can define a cost filter to include calls above or below specific values, by entering your criteria in the fields provided, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQyMTE1L2NhbGxfY29zdC5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7242115/call_cost.png"></p><h4>Specify a partial Caller ID</h4><p>If the caller ID is outputted in the raw data, you can report on calls that originate from a specific phone number. For example, to report on all incoming calls from Tri-line, enter <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0wMjA3MjY1MjYwMH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=02072652600">. You can also enter a partial phone number; for example, to report on all calls received from Bristol, enter <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0wMTE3fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=0117">, the dial code of this location.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQyMTE1L2NhbGxlcl9pZC5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7242115/caller_id.png"></p><h4>Specify an account code</h4><p>To produce a report consisting only of calls that were made using a particular account code, enter it in the field provided. To report on more than one account code, separate each entry with a comma, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQyMTE1L2FjY291bnRfY29kZXMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7242115/account_codes.png"></p><h4>Select a field to order the results by</h4><p>By default, the report's results are ordered by cost. To sort the results by a different column, select it from the drop-down list.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQyMTE1L29yZGVyX2N1c3RvbV9yZXBvcnQucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7242115/order_custom_report.png"></p><h4>Sort order</h4><p>By default the report's results are displayed in ascending order. If you want to display the results in descending order, tick the appropriate option.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy83MjQyMTE1L3NvcnRfb3JkZXJfY3VzdG9tX3JlcG9ydC5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/7242115/sort_order_custom_report.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Creating the report"></a></pre></td></tr></table><h1>Creating the report</h1><p>When you have selected a reporting period and have chosen the report's criteria, click on the <span class="button">Run now</span> button, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MjExNS9jdXN0b21fcmVwb3J0XzMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7242115/custom_report_3.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="The report's results"></a></pre></td></tr></table><h1>The report's results</h1><p>Below is an example of this report's output, displayed as an itemised list.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MjExNS9jdXN0b21fcmVwb3J0XzQucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7242115/custom_report_4.png"></p><p>The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.</p><p>The body of the report consists of a single table housing all calls that matched your selection criteria. Each column header of the table is described below:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Column header</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Date & Time</strong></td><td class="confluenceTd">The date and time the call started</td></tr><tr><td class="confluenceTd"><strong>Extension</strong></td><td class="confluenceTd">The name or number of the extension that made or received the call</td></tr><tr><td class="confluenceTd"><strong>Destination</strong></td><td class="confluenceTd">The name of the destination where the call terminated, or a brief description of the type of call, for incoming ones</td></tr><tr><td class="confluenceTd"><strong>CLI</strong></td><td class="confluenceTd">The telephone number of the remote caller for inbound calls</td></tr><tr><td class="confluenceTd"><strong>Dialled Number</strong></td><td class="confluenceTd">The telephone number dialled, in the case of an outbound call</td></tr><tr><td class="confluenceTd"><strong>Trunk</strong></td><td class="confluenceTd">The number of the trunk carrying the call</td></tr><tr><td class="confluenceTd"><strong>Response</strong></td><td class="confluenceTd">The length of time it took for the call to be answered, e.g. the response time</td></tr><tr><td class="confluenceTd"><strong>Duration</strong></td><td class="confluenceTd">The duration of the call in hours, minutes and seconds</td></tr><tr><td class="confluenceTd"><strong>Cost</strong></td><td class="confluenceTd">The cost of the call, if applicable</td></tr></tbody></table>
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