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Save a backup of any data recieved from this PBX
By default, we save a backup of the data received from the PBX in case this requires to be reprocessed at a later stage (e.g. your database becomes corrupt or someone accidentally deletes calls from the system).
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| Item | Description |
|---|---|
| app | This variable is the installation path for where TIM Plus is installed. |
| year | This will enter the year the data was captured so that it is easily recognisable later. It can be used to create sub-folders which contain this information or filenames. |
| month | This will enter the month the data was captured so that it is easily recognisable later. It can be used to create sub-folders which contain this information or filenames. |
| day | This will enter the day the data was captured so that it is easily recognisable later. It can be used to create sub-folders which contain this information or filenames. |
| uiv | The UIV represents the unique ID associated to each site. |
Timestamp received data
Some PBXs do not always output the date and time for the call records. This option allows you to timestamp all data received.
Binary data
This option is used only for PBXs that send the data in binary format (e.g. ISDX telephone system). When the
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Delay processing of received data by { }ms
This option is used when the switch/network/PC has a really slow connection and TIM Plus needs to wait x milliseconds before it attempts to process the data. This is to ensure that all data is received before processing.
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You can also decide who gets the alert, by filling their e-mail details in the box provided.
Enable inactivity timer
You can determine how long you want to wait for a call before activating the inactivity timer and who you want to send it to by simply filling in the inactivity timer fields.
Reset connection on inactivity
If this box is ticked, the system will automatically resets the connectsion to the PBX.
Exclude days and hours from inactivity monitoring
Tick the box alongside the days and hours when no call activity is expected (e.g. nights or weekends), so you don't receive an email notification for those periods.
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Adding LCR codes
To add an LCR code enter the number in the LCR digits field and add the route it takes in the Routes to field, as shown above.There is no limit to the number of LCR routes that can be added.
Removing LCR codes
To remove an LCR code, click on the 
icon alongside the code.
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Dialled number alarm
Alarms can be set to activate when a part or full number is dialled. If you want to add a series of full or partial numbers, you can separate these entries by a comma, as shown above.
Acceptable formats include: 00, 09, 020726526, 02072652600.
Cost alarm
You can trigger an alarm to be activated when a call exceeding a pre-set cost is made by anyone on this site. Note that the cost will relate to the local currency. For example, in the screenshot above, the
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Duration alarm
An alarm can be activated when a call exceeding a predetermined duration is made by anyone on this site. All durations are shown in seconds (e.g. 30 minutes = 1800 seconds).
Missed call alarm
You can be alerted if any calls are missed for the site by ticking the box alongside the Enable missed call alarms for this site, then, type in the e-mail address of the person who you would like to send notification to as shown above. You may type multiple e-mail addresses as long as you separate them by comma.
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