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The

Referencemacro
LabelCall Type
search field helps you to define the type of call you are looking for (e.g. incoming, outgoing, missed). If you would like to report against all call types, ensure that leave the default option All call types option is selected.

Screenshotmacro
Borderfalse
URL/download/attachments/4817127/search_exmpl_1.png

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The

Referencemacro
LabelPeriod
search field helps you to define the time period that the results should cover. The period selected by default in TIM Plus is Today. To select a different period, expand the drop-down list and choose from the available options.

The options available are as follows:

  • Today: The start date and end date is set to the current date. The default start time is set to 00:00:00 and the end time to the current time.
  • Yesterday: The start date and end date is set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59.
  • This week: The start date is set to the Monday of the current week, whilst the end date is set to the current day. The default start time is set to 00:00:00 and the end time to the current time.
  • Last week: The start date is set to the last Monday, whilst the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59.
  • This month: The start date is set to the 1st day of the current month and the end date to today. The default start time is set to 00:00:00 and the end time to the current time.
  • Last month: The start date for this period is set in three stages. The day is set to 01, the month is set to the current month minus one, or in the case of January, it is set to 12. The year is set to the current year, unless it is a new year, in which case the year is reduced by one. The start and end times are set to 00:00:00 and 23:59:59 respectively.
  • This year: The start date is set to the first day of the first month of the current year. The end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively.
  • All calls: The start date is set to the date of the first call in the database, whilst the end date is set to the date of the most recent call in the database. Times are also set to the times of the first and last calls in the database.
  • Custom: Enter the start and end dates and times into the boxes provided. The start and end times are linked to their respective dates.

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