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Introduction

The Custom report is the most flexible of all report, allowing you to select any number of criteria on which to filter your results. For those who feel they want more information than is provided in the in-built reports, you can specify exactly what search terms you want to look for. Results are returned in an itemised list, with each call type having its own section:  All, Outbound, Answered, Missed, Internal and Tandem callsallows a wide range of filtering criteria to be selected, enabling you to locate specific phone calls, which are displayed as an itemised list, grouped by type (All, Outbound, Answered, Missed, Internal and Tandem ).

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You can specify a cost range by using the 

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Destination

If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.

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To show the legs of transferred callcalls, click on the 

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Show account codes

Select this option if you would like to display any associated account codes as an additional column in this report.

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Tick this option if you want your search results to include only calls that have notes associated to with them.

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Scored only

Tick this option if you want your search results to include only calls that have a score associated to with them (e.g. calls that have already been listened to and scored)

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Choose from the

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<a id="The report's results"></a>

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As with all reports produced by TIM Plus, each page of the report includes the following information:

• the report's title, e.g. Custom report
• the date and time that the report was generated
• the name of the report, if applicable

The report consists of a single table housing all table containing an itemised list of the calls that matched your selection criteria. Each column of the table is described herebelow:

Header	Description
Date & Time	The date and time the call started.
Source	The location place from where the call originated.
CLI	The telephone number of the remote caller for inbound calls.
Route	The information displayed in this field will be is determined by the type of call.: For for incoming calls, this shows the route field will show the CLI of the caller.;For for incoming internal calls, the route field will show the extension name or number.For this shows either the caller's username or extension number; for outgoing calls, this shows the route field will show the dialled number.;
Destination	The information displayed in this field will be is determined by the type of call.: For Incoming for incoming calls, this shows the destination will show the name or number of the user who whose extension answered the call.For , or the extension number if not available; for outgoing calls, the destination dialled is shown. Where you have added a more specific location name (e.g. Joe Bloggs mobile), this will be shown instead of the generic location name.For internal calls, the extension dialled will be shown this shows the geographical location that was dialled, or an alias if defined in your contacts list; for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
Response	The length of time taken to answer it took for the call to be answered (i.e. the response time)
Duration	The duration of the call . (in hours, minutes and seconds)
Cost	The cost of the call.
Image Removed	This icon will show only if there is a recording file associated with the call.

You can easily re-run To modify your report to cover a larger organisational scope, by clicking click on an element of the breadcrumb as shown below:

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