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Group level

 

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When drilling down into an individual user, the report style changes to an itemised call list rather than a call summary table.:

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The column headers of the itemised call list are as follows:

HeaderDescription
Date & TimeShows the The date and time the calls was call started.
SourceDetails of The place from where the call originated.
CLIShows The telephone number of the caller line identity of the incoming call.
RouteShows the number that was dialled, in the case of an outgoing or internal call.
DestinationFor outgoing calls, shows the destination of the call; for other calls, shows the type of call, e.g. unanswered, abandoned, internal, feature call.
ResponseThe response field shows the length of time it took before the call was answered remote caller for inbound calls
Route

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the CLI of the caller;
  • for incoming internal calls, this shows either the caller's username or extension number;
  • for outgoing calls, this shows the dialled number.
Destination

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
ResponseThe length of time it took for the call to be answered (i.e. the response time.)
DurationShows the The duration of the call (in hours, minutes and seconds.)
CostShows the The cost of the call.
Listen to the recording buttonImage RemovedShows only if there is a recording associated with the call. To play, simply click on this icon.

If you would like to go back and view this report for a larger section of the organisation, click on the appropriate link in the breadcrumb, as shown below:-

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