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Call type
The
search field helps you This filter allows you to define the type of call you
are interested inwant to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing,
missed. If you would like to report against all call types, leave the default option All call types selectedinternal etc. To report on all types of call, set this to All calls.
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The
search field helps you to define the time period the results should cover. The period selected by default
in TIM Plus is
Today. To select a different period, expand the drop-down list and choose from the available options.
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| Field | Description |
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| Today | The start date and end date is dates are set to the current date. The default start time is set to 00:00:00 and the end time to the current time 23:59:59. |
| Yesterday | The The start date and end date is dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This week | The start date is set to the first day (normally Monday) of the current week, whilst the . The end date is set to the current day. The default start time is set to 00:00:00 and the end time to the current time. |
| Last week | The start date is set to the date of the last Monday, whilst and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This month | The start date is set to the 1st first day of the current month and the . The end date is set to todaythe current day. The default start time is set to 00:00:00 and the end time to the current time. |
| Last month | The start date for this period is set in three stages. : The day is set to 01, the first day of the month. The month is set to the current month minus one, or in the case of January, it is set to 12previous month. The year is set to the current year, unless it is a new yearcurrently January, in which case, the previous year is reduced by oneused. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| This year | The start date is set to the first day of the first month of the current year. The , whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| All calls | The start date is set to the date of the first call in the database, whilst the end date is set to the date of the most recent call in the database. Times are also and end dates and times are set to the dates and times of the first and last calls call in the entire call database, respectively. |
| Custom | Enter the start and end dates and times into the boxes provided. The start and end times are linked to their respective dates. |
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If you want to search for more than one number, use a comma to separate the entries. You can also enter partial numbers or the * character, to filter numbers beginning with a particular code or number sequence.
To filter calls to a specific dialled number, type it in the text box provided. The dialled number is defined as the number that is dialled (in the case of an outbound call), or the DDI number that the remote party dialled to reach a particular extension or group (in the case of an inbound call).
To filter calls to a specific area, a partial number can be entered.
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