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This filter allows you to define the type of call you want your search results to report on, in terms of where the call originated and where it was delivered, cover, e.g. incoming, outgoing, internal etc. To report on include all types of call, set this to All call types.
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The
search field
helps you to define defines the time period the results should cover.
The period selected by default is Today. To select a different period, expand To choose a period, select it from the drop-down list
and choose from the available options.
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The
field allows you to filter your results by the number that was dialled.
A You can also specify a partial number
can also be entered to filter call to a specific areato match all calls beginning with that number, e.g.
for to show all calls to London,
entering enter will suffice - no wildcard characters are required.
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You can use the * symbol as a wildcard in digit pattern matching, e.g. for calls to Tri-Line, enter 020726526*. To report on more than one dialled number, use a comma to separate each entry.
CLI
Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario.
You can filter you your results to show only calls that originate from a specific CLI or those whose CLI matches a particular pattern of digits. For example, to report on all incoming calls from Tri-LineLondon, you could enter 02072652600 0207.
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You can use the * symbol as a wildcard in digit pattern matching, e.g. for calls from Tri-Line, enter 020726526*. To report on more than one CLI, use a comma to separate each entry.
Site
The
search field enables you to specify the site you want your results to cover. Select
(All sites) to search across all sites.
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Having chosen a specific site, you can optionally limit the search results to a specific user group on within that site, by selecting it from the drop-down list provided.
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If both a site and group have been selected, you can further limit the search results to include only calls involving a particular user, by selecting that the user from the drop-down list.
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This feature enables you to specify how many the maximum number of search results you want to display per page. To set the limit, enter the number retrieve. Set the limit by entering a value in the field provided, e.g. if you enter entering
in the
field,
the search will return
only a maximum of 50 results.
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The search results will show in the Most Recent Calls panela new panel entitled Search results, as shown below.:
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To close the search results and return to the original Most Recent Calls list panel, click on the Back to recent calls link, at the top-right corner of the panel.
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