Avaya BCM up to v3.x

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<a id="Configure the SMDR output">

Configuring your SMDR output

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1. Open your Business Communications Manager Unified Manager.
2. Click on the Services tree node.
3. Click on the Call Detail Recording node.
4. On the right-hand panel the Summary window will appear. Ensure that Up is selected in the Status drop-down list.

5. Select the Report Parameters tree node and configure the fields as shown below:

   SMDR field	Value
   Format	Norstar
   Report Type	All
   Language	English
   Report Filter	All

6. Select the Report Options tree node and configure the fields as shown below:

   SMDR field	Value
   Date Format	MM/DD/YY
   Header Format	Line/Station
   DNIS Info	Enabled
   Connection Char	Leave as default
   Clip File Schedule	Leave as default
   Clip File Size	Leave as default
   CDR Disk Space Limit	Leave as default

   
   
   

7. For the Market Parameters settings, please leave as the system defaults.
8. For the Prefix Bin Options setting please leave as the system defaults.
9. Once you have completed the above changes, choose Commit from the Configuration file menu.

<a id="Create CDR user"></a>

Creating a CDR User

To enable TIM Plus to connect to your Avaya BCM you will need to create a CDR User in the System option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Plus. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the CDR User  now need to be exactly the same as the credentials of the Windows account under which TIM Plus runs. 

<a id="Configure TIM Enterprise"></a>

Configuring TIM Enterprise

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