Avaya BCM up to v3.x

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To enable TIM Plus to connect to your Avaya BCM you will need to create a CDR User in the System option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Plus. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the

Configure BCM to work with NetPBX

To collect the call logging data from the Avaya BCM up to v3.x phone system and send it to TIM Plus, you first need to install the NetPBX software. After the installation follow the link below for instructions on how to connect NetPBX with the BCM:

Connecting BCM v3.7 or below with NetPBX.

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Configuring TIM Plus

Follow the steps below to configure TIM Plus to collect SMDR data from your Avaya BCMOnce NetPBX is configured and collecting data, log in to TIM Plus and perform the following steps:

1. Log in to TIM Plus and click on the Directory tab.
2. Choose the site you want to configure and click Properties.
   

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3. In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
4. In the Connection method field, select Actively connect to PBX select  No connection required from the drop-down list.
5. In the Host field, enter the IP address of your Avaya BCM.
6. In the Port field, enter 4000.
7. In the Username field, enter the username of the CDR user you configured with the BCM Unified Manager (above).
8. In the Password field, enter the password associated with the CDR user.
9. In the Connection script field, select Avaya BCM v3 from the drop-down list.
10. Click on the Save button to apply the settings.