ShoreTel PBX

These instructions help you configure your ShoreTel phone system to work with TIM PlusEnterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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By default, the ShoreTel phone system writes its CDR data to a MySQL database called ShoreWareCDR.  In order for TIM Plus Enterprise to connect to the database and collect the call logging data, you need to create a username and password in the MySQL database on the ShoreWare Server. Contact your system maintainer if you are not familiar with this procedure.

The following information is required for TIM Plus Enterprise to connect to the Shoretel ShoreWareCDR database:

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Setting up a DSN connection

To enable TIM Plus Enterprise to work with your ShoreTel phone system, you first need to set up a DSN connection by following the steps below:

1. Open Windows Control Panel and select the Administrative Tools icon.
2. Double-click on the Data Sources (ODBC) icon.
3. Click on the System DSN tab.
4. Click on the Add button.
5. Select MySQL ODBC 3.51 Driver from the driver list and click Finish. If you cannot see the MySQL ODBC 3.51 Driver option in the drop-down list, you can download it from http://www.mysql.com/.
6. In the Name field, enter shoretel.
7. In the Description field, enter TIM Plus Enterprise link to ShoreTel.
8. In the Server field, enter the IP address or hostname of your ShoreWare Server.
9. In the Username field, enter the username for your ShoreWareCDR database.
10. In the Password field, enter the password for your ShoreWareCDR database.
11. In the Database drop-down list, select ShoreWareCDR.
12. Click on the Test button to confirm the information you entered is correct and that the connection is successful.
13. Click on the OK button to close the window.

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