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An Alarm object can be set up at any level of the Directory in order to trigger an alert when certain criteria are met, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.The criteria set for the alarm can be triggered by calls or by a particular stats point.
calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded. The criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.
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A new window will open, allowing you to configure the alarm object, which can be of two types:
Call alarm
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General
In the
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| Field | Description |
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| Alarm name | Enter a relevant name for the alarm object. |
Alarm type | Select the type of alarm you want to add to the Directory. |
Trigger only once until alarm is reset (call alarms) | Enable this option if you want the alarm to be triggered only the first time the alarm's criteria is met. |
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screenshotmacro
Criteria
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| URL | /download/attachments/1671334/alarm_8.png |
| Field | Description |
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| Alarm name | Enter a relevant name for the alarm object. |
Alarm type | Select the type of alarm you want to add to the Directory. |
Criteria
Call