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During obfuscation, it is necessary that a user or device sends at least two signals to TIM Enterprise. Together, these two signals allow TIM Enterprise to mask out the audio between the two points in time that each signal was received.
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At the point in time during an agent's call when obfuscation is necessary - e.g. "Can I have your CVV number please?" is spoken by the agent, a signal is sent by the agent to TIM Enterprise, which records the event along with the exact time it was sent.
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