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To identify the total number of users currently logged in the system, you can run a Unused devices report for a period of time when no calls were made or received. The best option is to select a date in the future, e.g. 01-01-2020.
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The report will display the total number of users picked up in the system.
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If the total number of users exceeds your license count, you can contact our Sales team to purchase more licenses for your users, alternatively you can check if any of the following applies:
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