Cisco UCM / Business Edition (Call Manager) version 5+

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1. Click on the Directory tab.
2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
3. A new window will open, displaying the general properties of your PBX object. Select Cisco UCM 5+ from the Data format list and tick the 

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   box, as shown below:
   

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4. Click on the Connection tab and select Receive FTP transfers from PBX from the Connection method list.
5. In the Username field, enter the username you created when setting up your Cisco UCM a username for FTP/SFTP transfers, e.g. TIM .
   
6. In the Password field, enter the password you chose when setting up your Cisco UCM a password for FTP/SFTP transfers, e.g. Ciscoftp .
7. Click on the Save button to apply the changes.
   

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1. Log in to Cisco UCM Administration and from the left-hand menu click on the System tab and select Service Parameters.
2. Choose your UCM node from the Server drop-down list.
3. Select Cisco Call Manager from the Service drop-down list.
4. In the System section, change the CDR Enabled Flag to True. Enable this parameter on all servers within the cluster you want to log calls for.
   

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5. Change the CDR Log Calls with Zero Duration Flag to True. This parameter enables or disables the logging of CDRs for calls which did not connect.
6. Click on the Save button.
7. Click on the Navigation drop-down list from the top right-hand corner, and select Cisco Unified Serviceability. You may need to log in with a user account that has administrative permissions.
8. Select Tools, then click on the CDR Management tab.
9. Click the Add New button. You will now see the Billing Application Server Parameters window. Enter the following parameters:
   
   Host Name / IP Address: The IP address or hostname of the machine running TIM Enterprise.
   User Name:  Enter a the user name for FTP/SFTP transfers you set up in TIM Enterprise (e.g. TIM) 
   Password: Enter a the password for the FTP account you set up in TIM Enterprise (e.g. Ciscoftp) 
   Protocol: Select FTP or SFTP as desired.
   Directory Path: Enter a forward-slash character to indicate root (/).
   Remove the tick from Resend on Failure.
   

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10. Next, click on the Add button to complete the billing server configuration. The UCM node will check that the FTP/SFTP details are valid and will write a test file to the FTP/SFTP directory. If this fails, you should double-check the details you entered.

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