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The Avaya Call Log software does not run as a Windows Service; therefore, you must ensure that the application is never stopped because you may lose SMDR data. |
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Configuring Avaya Call Log
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- Start the Avaya Call Log application.
- From the menu, select .
- In the first field, enter the IP address of your Avaya Network Alchemy.
- In the second field, enter the password for your Avaya Network Alchemy and click the button.
- From the menu, select .
- From the Select Logging Information window, choose the Periodic option.
- Type C:\Program Files\Tri-Line\TIM Enterprise\spool\data.{sitecode} in the Log Filename field, replacing {sitecode} with the ID of the site you are logging. To obtain the ID of a site, click on it and select Properties; the site ID will be displayed The site ID is displayed in the general properties of the site object, in the Unique ID field, as shown below:
Screenshotmacro Border false Shadow false URL /download/attachments/3670028/site_code.png - Click on the button to apply the settings.
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- Click on the tab.
- Choose Locate the PBX object you want to configure and click in the Directory, right-click on it and select Properties.
- A new window will open. In the tab, select , displaying the general properties of your PBX object. Select Avaya Network Alchemy from the Data format list and tick the the
box, as shown below:Keywordmacro Label Keep a local backup of data Screenshotmacro Border false URL /download/attachments/3670028/avaya_network_alchemy_1.png - In Click on the tab , and select No connection required from the Connection method list.
- Click on the
Screenshotmacro Border false URL /download/attachments/3670028/avaya_network_alchemy_2.png button to apply the settings.
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