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The User Activity report provides a comprehensive summary of internal and external call activity - both inbound and outbound - for each site, group or user. It 's is also possible to drill down into each entity to obtain the same call information at a more detailed level.

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Account code

If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided. 

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FilterAccount code
Value0140

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Reporting_filter
FilterSort results by
ValueDayName

Ignore short missed calls

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The results of the report show comprehensive call summary information , - organised by call type , - for the report entity you selected. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.

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The 

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 format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. It allows you to see the results of the report at different organisational levels: site level, group level, user level and as an itemised list of individual calls.

Site Level

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The headers of this report are as follows

Results are shown for each organisational level: site, group and individual user, where a table is shown with the following headers:

HeaderDescription
NameThis column tells you which entity the data displayed refers to, e.g site, department user etc.InboundThe answered calls columm is always displayed in green. It allows you to re-order the Call analysis report based on incoming call information. You can re-arrange based on any of the following selection criteria:SquiggleImage Removed: The total volume of calls received by this entity.The name of the entity for each line of data

Inbound

  • SquiggleImage Added: The number of inbound answered calls, including transferred calls
  • Ext duration: The total
length
  • duration of
time spent on
  • all inbound external calls
by this entity.
  • (in hours, minutes and seconds)
  • Int duration: The total
length
  • duration of
time spent on
  • all inbound internal calls
by this entity.		OutboundThe outbound calls column is always displayed in blue. It shows the total number of calls for each half hour, the maximum, average and total duration for calls in that half hour and average and total cost of calls made in that half hour. It also allows you to re-order the Call analysis report based on this outbound call information. You can re-arrange based on any of the following selection criteria:SquiggleImage Removed: The total volume of calls made by this entity.
  • (in hours, minutes and seconds)

Outbound

  • SquiggleImage Added: The number of outbound calls made
  • Ext duration: The total
length
  • duration of
time spent on
  • all outbound external calls
by this entity.
  • (in hours, minutes and seconds)
  • Int duration: The total
length
  • duration of
time spent on
  • all outbound internal calls
by this entity.		TotalsThe missed calls column is always displayed as red. It allows you to re-order your call analysis detail based on whichever of the following criteria is most important:
  • (in hours, minutes and seconds)

Totals

  • Squiggle: The total number of calls handled by this entity, including all incoming inbound and outgoing outbound, both internal and external.
  • Duration: The total duration of time spent on calls by this entity.all inbound and outbound calls
  • Cost: The total cost of the calls for the entity appearing in this report. Please note that on multi-national sites the cost would normally be set to appear in local currency.

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  • all calls

Site Level

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Group level

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Individual user level

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Itemised call list

When drilling down into an individual user, the report style changes to an itemised call list rather than a call summary table:

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The column headers of this level the itemised call list are as follows:

HeaderDescription
Date & TimeShows the The date and time the calls was call started.
SourceDetails of The place from where the call originated.
CLIShows The telephone number of the caller line identity of the incoming call.remote caller for inbound calls
RouteShows the number that was dialled, in the case of an outgoing or internal call.
DestinationFor outgoing calls, shows the destination of the call; for other calls, shows the type of call, e.g. unanswered, abandoned, internal, feature call.
ResponseThe response field shows the length of time it took before the call was answered

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the CLI of the caller
  • for incoming internal calls, this shows either the caller's username or extension number
  • for outgoing calls, this shows the dialled number
Destination

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ]
ResponseThe length of time it took for the call to be answered (i.e. the response time.)
DurationShows the The duration of the call (in hours, minutes and seconds.)
CostShows the The cost of the call.
Listen to the recording buttonImage RemovedShows only if there is a recording associated with the call. To play, simply click on this icon.

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To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:

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