These instructions describe how to connect your TIM Plus system to a CallSwitch One account, allowing you to log and analyse your phone calls.
Connection type
This connection requires an OpenCDR subscription as it's a Cloud service.
Add CallSwitchOne to TIM.
- Click on the 'Directory' tab in TIM Plus as shown below.
2.
Configuring TIM Plus.
These instructions help you configure your CallSwitch One to send data to TIM Plus.
1 Add a new data source
Connecting TIM Plus to your CallSwitch One is very similar to the way you connect to any other PBX or communications service:-
- Go to the Directory tab
- Click on the 'Add' button
...
- as shown below.
...
...
- Select 'Cloud service' from the drop-down list.
- Select 'CallSwitch One' as the cloud service for connection and press the Next button
- You will need to enter the details of an administrator account to authorize TIM Plus to receive data from your CallSwitch One.
- Once these details are entered as shown in the example below, it will automatically configure the CallSwitch One Web Hooks to send call data to TIM Plus.
- The CallSwitch One will appear in TIM Plus's directory as shown below:
- When you click on the CallSwitch One and select 'Properties', you will see that it's been automatically configured to connect and send call data to TIM Plus.
