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The User Activity report provides a comprehensive summary of internal and external call activity - both inbound and outbound - for each site, group or user. It 's is also possible to drill down into each entity to obtain the same call information at a more detailed level.

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Account code

If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided. 

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FilterAccount code
Value0140

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FilterSort results by
ValueDayName

Ignore short missed calls

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HeaderDescription
NameThe name of the entity for each line of data

Inbound

  • Squiggle: The number of inbound answered calls, including transferred calls
  • Ext duration: The total duration of all inbound external calls (in hours, minutes and seconds)
  • Int duration: The total duration of all inbound internal calls (in hours, minutes and seconds)

Outbound

  • Squiggle: The number of outbound calls made
  • Ext duration: The total duration of all outbound external calls (in hours, minutes and seconds)
  • Int duration: The total duration of all outbound internal calls (in hours, minutes and seconds)

Totals

  • Squiggle: The total number of calls including all inbound and outbound, both internal and external
  • Duration: The total duration of time spent on all inbound and outbound calls
  • Cost: The total cost of all calls

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Group level

 

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When drilling down into an individual user, the report style changes to an itemised call list rather than a call summary table.:

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The column headers of the itemised call list are as follows:

HeaderDescription
Date & TimeShows the The date and time the calls was call started.
SourceDetails of The place from where the call originated.
CLIShows The telephone number of the caller line identity of the incoming call.remote caller for inbound calls
RouteShows the number that was dialled, in the case of an outgoing or internal call.
DestinationFor outgoing calls, shows the destination of the call; for other calls, shows the type of call, e.g. unanswered, abandoned, internal, feature call.
ResponseThe response field shows the length of time it took before the call was answered

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the CLI of the caller
  • for incoming internal calls, this shows either the caller's username or extension number
  • for outgoing calls, this shows the dialled number
Destination

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ]
ResponseThe length of time it took for the call to be answered (i.e. the response time.)
DurationShows the The duration of the call (in hours, minutes and seconds.)
CostShows the The cost of the call.
Listen to the recording buttonImage RemovedShows only if there is a recording associated with the call. To play, simply click on this icon.

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To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:

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