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| Info |
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If you need to modify any of these settings, we strongly recommend to you contact our Technical Support team. |
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| Configuration option | Description | Default value | ||||
| RegName | The name of the person or organisation the software is licensed to | e.g. Tri-Lineline | ||||
| RegNum | The license number | e.g.
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Features | A number associated with your registration code enabling certain system functions |
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Expiry | The software expiry date in dd/mm/yyyy format. | 0 = never expires |
BRANDING
| Configuration option | Description | Default value |
|---|---|---|
| VendorAppTitle | The text that appears on the left-hand side of the TIM titleapplication | TIM Professional |
| VendorScreenTitle | The text that appears on the left-hand side of the TIM title bar, before the ‘Registered to’ text | TIM Professional |
| WebRealmTitle | Sets the realm name for anyone accessing the system via its web interface. Only effective ; the feature is effective only when an HTTP authentication pair (username and password) is set. | TIM Professional Professiona Web Extensionsextensions |
| TechInfo0 | 1st line of of text in the Technical support box in Help/AboutTIM Professional Web Extensionsthe Vendor information box within the Help|About section | Telephone ++44 2072652626 |
| TechInfo1 | 2nd line of of text in the Technical support box in Help/Aboutthe Vendor information box within the Help|About section | or visit our website at |
| TechInfo2 | 3rd line of text in the Technical support box in Help/Aboutthe Vendor information box within the Help|About section | http://www.tri-line.com/ |
| TechInfo3 | 4th line of of text in the Technical support box in Help/Aboutthe Vendor information box within the Help|About section | Always quote your customer numbernumber |
HTTP EXTENSIONS
| Configuration option | Description | Default value | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
WebEnabled | Determines whether users on the network are able to access system functions via a web browser. | True | ||||||||||||
MultiUser | If set to
| False | ||||||||||||
WWWKeepTempReports | Sets whether or not the system immediately discards immediately any temporary files that are created to produce reports, etc | True | ||||||||||||
WWWServerIP | Integrated web server IP address. Used when generating reports and TIM for the web interface. This is used for creating cyclical links (in emails and live reports) back to the internal web server. | 127.0.0.1 | ||||||||||||
WWWServerPort | Integrated web server port number. If default port is used, this does not need to be specified when entering web server IP. | 80 | ||||||||||||
WWWBind | Setting this option to true
| False |
IP Connectivity
| Configuration option | Description | Default value | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
IPPBXEnabled | If set to True, enables IP-PBX Connection Parameters | False | ||||||||||
IPPBXIP | PBX IP address used by IP-PBX Connection Parameters | 192.168.0.1 | ||||||||||
IPPBXPort | IPPBX port number used by IP-PBX Connection Parameters | 4001 | ||||||||||
IPPBXUsername | IPPBX user name username for logging onto into the PBX |
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IPPBXPassword | IPPBX password used for logging onto into the PBX |
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IPScript | IPPBX script used for logging onto into the PBX | maximiser.ips | ||||||||||
TCPIPScout | IF TrueIf set to
| False | ||||||||||
TCPDataPort | Telnet server port number that that is used by the telnet Telnet server and ; it is Only effective when TCPIPScout effective only when
| 23 | ||||||||||
TCPServerIP | Sets the IP address or host name of the TCP/IP remote PBX data socket. | 127.0.0.1 | ||||||||||
TCPBind | Determines whether the TCP/IP remote PBX data socket is bound to the IP address/name and port as specified in the TCPServerIP and TCPDataPort the
| False |
Display Options
| Configuration option | Description | Default value | ||||
|---|---|---|---|---|---|---|
LCVGridLines | If set to
| False | ||||
BarColour | Change colour of bar graph generator. | 000080 | ||||
BarBackColour | Change colour of bar graph generator. | ffffff | ||||
HighlightColour | Specifies the colour to be used when for highlighting qualifying calls. | ffb0b0 |
Options
| Configuration option | Description | Default value | |||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
MultiTask | Determines whether a user can access other system functions whilst data is being processed, or whether they must wait until it has finished. | True | |||||||||||||||||||||||||||
CurrencySymbol | Sets the currency symbol used throughout the system, including web reports. | £ | |||||||||||||||||||||||||||
PBXTemplate | The default PBX Template being template used by TIM in Setup/PBX the application within the
| internal.tdt | |||||||||||||||||||||||||||
DefaultTariffTable | The default tariff table used by TIM the system when routing doesn't specify that another one to be used. | BT | |||||||||||||||||||||||||||
MinimumDialledDigits | Minimum dialled digits defined in Setup/PBX in
| 3 | |||||||||||||||||||||||||||
DCSearchDigits | Dial code search complexity in Setup/PBX in
Specifies the number of digits (starting from the leftmost) from which to start matching any dialled number in all tariff tables. For example, ; e.g. 01614199999 would start searching with 016141 using the default settings | ||||||||||||||||||||||||||||
| DiscardedPath | The name and location of the call data discard file | \bad.pbx | |||||||||||||||||||||||||||
| FileScout | DiscardedPath | If set to
File scout can be stopped by moving the mouse over the status text whilst pressing the
| True | ||||||||||||||||||||||||||
FileScoutSerialScout | Sets whether the system responds to data packets received via the local PC's serial port .of the PC | False | |||||||||||||||||||||||||||
SerialScoutDirectWMScout | Turns on TIM’s ability to receive call data via Windows Handle Messaging, which allows applications to send data to each other eachother without needing the need to employ networking or shared disk writing/reading. NetPBX is the only other application allowed to send data to TIM in this way. | False | |||||||||||||||||||||||||||
DirectWMScout | Show extension names in call view instead of ShowExtensionNamesInLiveView | If set to
| True | ||||||||||||||||||||||||||
ShowExtensionNamesInLiveViewSaveUnknownItems | Sets whether or not the system saves newly-discovered items (extension and trunk numbers) into the ‘New Extensions’ or ‘New Trunks’ the
If set to
| True | |||||||||||||||||||||||||||
SaveUnknownItemsLogChanges | Stores any significant system changes. If this is missing, it defaults to
the config folder) where any significant system changes are stored with the date and time that they happened. This information is useful in determining the sequence of events that lead to an error, for example. The file containing this information is always stored within the \config folder and so should not include a path. Significant system changes include:
| history.logLogChanges | |||||||||||||||||||||||||||
| OverflowFile | Sets the path to the file that will store overflowed data received via the other methods of data delivery. This would is not normally be used, but is provided in case of emergency. | \timoverflow.pbx | |||||||||||||||||||||||||||
OverflowFileOverflowTimeout | Sets the length of time in(seconds) that the system will wait when trying to process any data arriving in its \spool sub-its
Some applications providing the data may not release the file handle very quickly causing a sharing violation. | 10OverflowTimeout | |||||||||||||||||||||||||||
| LiveStats | Enables or disables the built-in live statistics as used in call centre applications and which are accessible via the web interface in the form of SSI variables. Can also be set on the Setup/System the
| True | |||||||||||||||||||||||||||
LiveStatsAlwaysPromptUpdate | Sets whether or not the system always prompts the user to update their previous call records when a change has been made applied to the extensions or trunks configuration. | True | |||||||||||||||||||||||||||
AlwaysPromptUpdateAlwaysPromptNewItems
| Sets whether or not the system always prompts the user to save newly-discovered items, such as extensions and or trunks, before making changes to the configuration of their extensions or trunks configuration. | True | |||||||||||||||||||||||||||
AlwaysPromptNewItemsTempFileExpiry | Sets the life of a temporary file. The units are days and may be expressed in fractions of days, egge. (g. 1/24 = 0.041 is approximate to 1 hour).NOTE that setting
| 14 | |||||||||||||||||||||||||||
TempFileExpiryShowHighlights | Enables highlighting of call records in call view that meet a specific criteria. | True | |||||||||||||||||||||||||||
ShowHighlightsHighlightDuration | When
| 1800 | |||||||||||||||||||||||||||
HighlightDurationHighlightCost | When
| 5.00 | |||||||||||||||||||||||||||
HighlightCostHighlightNumber | Specifies the (partial) dialled number of a call which, if matched, it will cause it to be highlighted , - assuming call highlighting is enabled.NOTE that leaving this option blank and not removing it
Allows multiple values to be comma-separated, based on a dialled number. | 09* | |||||||||||||||||||||||||||
HighlightNumberUseLocationTable | Instructs the system to change the destination of custom dialled numbers as defined in the LOCATIONS.CFG the
Currently does not work with CLI numbernumbers. | True | |||||||||||||||||||||||||||
UseLocationTableInternationalPrefix | Allows the international dialling prefix to be customised, from the default value. | 00 | |||||||||||||||||||||||||||
InternationalPrefixShowOnlyExtnNames | If set to
| True | |||||||||||||||||||||||||||
ShowOnlyExtnNamesShowOnlyAccNames | When enabled, shows only Account Name account names instead of the Account Number when account number is account numbers, if account numbers are specified. | False | |||||||||||||||||||||||||||
ShowOnlyAccNames | The ‘globallyGlobalHighlights | The
| True | ||||||||||||||||||||||||||
GlobalHighlightsTrunkNumberModifier | Allows the user to amend both the extension number and/or trunk number, as taken from the PBX's raw call recordsdata. By specifying a value for either of these CFOs, the amount specified will be added to the number as received in the data from the PBX call recordtelephone system. For example if TrunkNumberModifier was set to 1000000 (1 million) then , if
These options can help when you need to move extension or trunk numbers out of a certain range. The modified trunk and extension values are will be stored in the database as though that is how they were received originally from the PBX, however the BACKUP.PBX with the modified trunk number. However, the
| 0 | |||||||||||||||||||||||||||
| ExtnNumberModifier | See
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ExtnNumberModifierAEI |
| 0 | |||||||||||||||||||||||||||
| AEI SaveRawBackup |
| False | |||||||||||||||||||||||||||
SaveRawBackup SWFL |
| e.g. 1719 | |||||||||||||||||||||||||||
RawBackupFile |
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SWFL | ShowDiagnostics | Indicates whether or not the main screen shows socket diagnostic information at the top-left corner. It is set on/off by ticking 'Diagnostics' menu in the 'View' ticking
| False | ||||||||||||||||||||||||||
ShowDiagnosticsIncrementalSpool | When set to
| True | |||||||||||||||||||||||||||
IncrementalSpoolSpoolFolder | When this option is present, TIM looks the system looks for the
If the
Spoolfolder = T:\ \
| \Program Files\Avaya\IP Office\SMDR\SMDR_Output\ | |||||||||||||||||||||||||||
SpoolFolderSpoolFiles | When this option is present, TIM the system processes only processes the named file as a spool a
***************find out wild card options*********** | SMDR.CSV
| |||||||||||||||||||||||||||
SpoolFilesprependCLIZero
| enable/disable the automatic prepending of If set to
To disable this features, set the option to
|
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rependCLIZeroLastIncrementalCDR | This option is used in conjunction with ‘IncrementalSpool = True’ with
| "" | |||||||||||||||||||||||||||
LastIncrementalCDR |
EMAIL SETTINGS
| Configuration option | Description | Default value | ||||||||
SMTPHost | Sets the SMTP host name or IP address as defined in the Setup\Network within the
| mail.yourcompany.com | ||||||||
SMTPPort | SMTP port number that the email server is listening on, as defined in Setup\Network in
| 25 | ||||||||
SMTPServerName | Sets the server name under which the system masquerades when negotiating a connection with the SMTP mail server. Some SMTP hosts will communicate only communicate with designated named servers. This option can also be set on the Setup\Network within the
| Call-logger.yourcompany.com | ||||||||
SMTPMailFrom |
| |||||||||
EmailSRLinkOnly | Instructs the system to send only a link back to a pre-manufactured file holding the information for a report. It is sent in place of the actual report data where some e-mail systems cannot correctly handle embedded images and other data. | True |
REMOTE ACCESS & DIAGNOSTICS
| Configuration option | Description | Default value |
RADCheck | For future use to allow auto-updating of TIM software | False |
RADHost | For future use to allow auto-updating of TIM software | setup.tim-professional.com |
RADUsername | For future use to allow auto-updating of TIM software | |
RADPassword | For future use to allow auto-updating of TIM software |
...
| Configuration option | Description | Default value | ||||||||||||||||||||
CGDivisor | Used by the Call Geography Report, so that, where when ChargeBands do not exist in the, another field (such as 'Destination') ; can be used to classify calls. | ChargeBand | ||||||||||||||||||||
BillTaxRate% | Sets the sales tax (without the % mark) that is applied to Billing Reports billing reports only. | 17.50 | ||||||||||||||||||||
Report#Extra | A string to be prepended to the URL of a report before it is submitted to the report engine. It is used to override certain report settings or apply settings that are commonly used and the user does not want to repeatedly select. A setting is provided for each Report ID (# can be 1-8replaced with the report's ID). Added two Two new parameters are added to the Billing Report so that a call geography Call Geography summary is shown on the bill, and a further one to remove call itemisation. The parameters are:
These two The parameters can be appended to the
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CustomiseReport1 | Enables or disables the use of
| False | ||||||||||||||||||||
Report1Headers | Specifies the column headers if '(if
| Date & Time,Extension,DialldNumber,CLI,Destination,Trunk,Trunk Name,Time To Answer,Duration,Cost | ||||||||||||||||||||
Report1Fields | Specifies the column headers if a particular extension is selected , after drilling down to this level. | 5DateTime,Extension,DialledNumber,CLI,Destination,Trunk,TrunkName,Response,Duration,CostCost0 | ||||||||||||||||||||
Report1ColWidths | Specifies the widths of the columns above. | 16,10,10,10,10,10,10,8,8,8
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AutoArchive
| Configuration option | Description | Default value | ||||||||||||
AAEvery | Sets the number of days between each
| 0 | ||||||||||||
LastAADate |
| 1000 | ||||||||||||
AutoRestartHour | Sets the hour of the day (0-23) that the system will automatically restart itself, giving time to purge temporary files and compact the calls database (, if enabled). Default value of‘A’ of
ALSO SEE: EXEName | A | ||||||||||||
LastRestartID |
| Eg e.g. 37091 |
Alerts
| Configuration option | Description | Default value | ||||||||
AlertDisk1 | Urgent/Critical Alerts log file name and path as defined in in Setup/|System tab. | \alert1.log | ||||||||
AlertDisk2 | Warning Alerts log file name and path as defined in Setup/|System tab. | Eg \alert2.log | ||||||||
AlertDisk3 | Information Alerts log file name and path as defined in in Setup/|System tab. | Eg \alert3.log | ||||||||
AlertEmail1 | Email address(es) to send Urgent/Critical Alerts notification to. |
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AlertEmail2 | Email address(es) to send warning Alerts notification to. |
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AlertEmail3 | Email address(es) to send information Alerts notification to. |
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IATTrigger | Specifies the time (in minutes, ) after which, if no activity has been logged, an alarm is produced as part of the Inactivity Timer feature. | 0 | ||||||||
IATExcludeDays | Specify Specifies the days (in the abbreviated form of ‘ddd’
| Sat Sun | ||||||||
IATExcludeHours | Specify Specifies the hours (in the form ‘hh’), separated by spaces, during which the Inactivity Timer will not be activated if no data is logged. For example, an organisation whose telephone system is usually inactive outside the hours of 8am and 6pm might include ’00 include
| 00 01 02 03 04 05 06 07 18 19 20 21 22 23 | ||||||||
IATAudible | Specifies that in the event of an alert (as part of the Inactivity Timer feature), in addition to notifying the system administration by e-mail or logging to a file, the PC’s internal bell is also sounded every second. This could be used to ensure that an administrator who is nearby the PC is notified of the inactivity as soon as it occurs, rather than waiting for an e-mail, etc. | False | ||||||||
DefaultSTDCode | Default local area code as defined in
| 020 |
Optional Options
| Configuration option | Description | Default value | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
AARemoveCalls | Can be True or False and It is used to determine whether or not calls are deleted from the database when backed up, using the Auto Automatic Archive feature; it can take a True or False value. True |
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ComplicateCallReference | Prefixes the call reference element 'v'(element
| True | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ConciseGraphs | currently It specifies whether or not the Y-axis in the TrunksTrunk Busy report scales, according to the total number of trunks configured in the software , or the total number of trunks in the set of data being reported on. Default is True. | True | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
EXEName | Specifies the executable file, mainly used in conjunction with the auto restart if the exe function ( check the
ALSO SEE: AutoRestartHour | tim.exee | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
FileScoutInterval | Sets the interval at which the system scans for PBX call data files in its its
| 1 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ForceUserFolders | Allows completely separate HTML content to be forced upon a particular web user. Determines It determines whether or not the web server draws its content from the current user's home folder, which is defined as the username within the the
Normal rules about the default document being INDEX.HTML apply, etc. | HighlightExtn | Specifies | False | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
HighlightExtn | It specifies a particular (partial) extension number to highlight, if be highlighted when a call is made from or to that extension/those extensions(s) is made. |
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HighlightExtnGroup | Specifies a particular (partial) extension group to highlight, if a call is made from or to an extension within that group/those groups. |
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KeepLiveViewData | Determines whether or not the information displayed in the Live the
| Trues | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
LookupUserNamesFirst | This option instructs the system to look at an extension's label in order to determine its extension number, contrary to the default waysetting, which is to lookup up a number to determine the label/name. This CFO is immediately configurable in the 'the
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LoopTCP |
| False | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MAPIPassword | Sets the password for the MAPI profile being used, when sending e-mail using the MAPI transport method. |
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MAPIProfile | Sets the profile name to be used when the system sends e-mail using MAPI transport, instead of SMTP. |
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MaxDBSize | Changes the default database size from 2000000000. Commas can be used to separate 0sthe zeros, but will be ignored. Used in conjunction with ‘ShowDBMeter’
True
|