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Introduction

The Call Volumes report enables gives you to get a complete picture of your call volumes organised by site, group or user. This drill-able report It provides a clear, graphical and tabular representation of your outbound, answered and abandoned calls, broken down into hourly blockstime slots. Internal and external calls are itemised separately and every value can be shown as either toggled between a percentage or a number. Additionally, all of the displayed values are shown as hyperlinks, allowing you to drill down further into the results.

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On the Reports screen, select the Call volumes volumes report from the left-hand pane and click the Select this report button.

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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.

Once you have selected the scope of your report, click  click on the Next button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the Finish button.

Selecting the report filters

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Account code

If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided. 

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You can specify a cost range by using the 

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Destination

If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.

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You can use the ! symbol to explicitly exclude a trunk access code from the report's results, and/or the 

Selecting the report options

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To show unconnected calls in your report results, select the text box provided

Hide unused

To exclude unused extension extensions from your report's results, select the

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As with all reports produced by TIM Plus, each page of the report includes the following information:

• the report's title, e.g. Call Analysis
• the date and time that the report was generated
• the name of the report, if applicable

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The report is divided into three sections: Graph, Details and Summary.

Graph

The

Details

The Details section replaces the graph with the

All numeric figures are drill-able, so clicking on any of them will display shown as hyperlinks, allowing you to drill down into an itemised list of calls, as shown below:the calls that they represent.

Each column of the table is described here 

Below is a description of each table header:

Header	Description
Date & Time	The date and time the calls was call started.
Source	The location place from where the call originated.
CLIShows	The telephone number of the caller line identity of the incoming call.remote caller for inbound calls
Route	Shows the number that was dialled, in the case of an outgoing or internal call.
Destination	For outgoing calls, shows the destination of the call; for other calls, shows the type of call, e.g. unanswered, abandoned, internal, feature call.
Response	The response field shows the length of time it took before the call was answered The information displayed in this field is determined by the type of call: for incoming calls, this shows the CLI of the caller for incoming internal calls, this shows either the caller's username or extension number for outgoing calls, this shows the dialled number
Destination	The information displayed in this field is determined by the type of call: for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ]
Response	The length of time it took for the call to be answered (i.e. the response time.)
Duration	Shows the The duration of the call (in hours, minutes and seconds.)
Cost	Shows the The cost of the call.
Image Removed	Shows only if there is a recording associated with the call. To play, simply click on this icon.

In addition, at the foot of the table, totals are provided where applicable.

Summary

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Summary

The

If you would like to go back and view this report for a larger section of the organisationTo modify your report to cover a larger organisational scope, click on the appropriate link in the breadcrumb, an element of the breadcrumb as shown below:-

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