If you stopped receiving data from your Cisco UCM, you need to restart the CDR services on the Publisher node.
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DO NOT delete the the
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To restart the CDR
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services, log in to the Cisco Unified Serviceability screen
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and select Tools -> Control Center -> Network Services from the main menu.
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You should now see a list of all the services, find the section CDR Services.
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Locate the
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- Cisco Database Layer Monitor (Depending on Cisco UCM version, you may not have this service)
- Cisco CDR Repository Manager
- Cisco CDR Agent
- Cisco CAR Scheduler (if sending CMRs)
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CDRs should now be sent to the configured Call Accounting and Billing server, i. e.g. the machine running TIM Enterprise.